| 1. |
How
can I get a discount on volume orders? |
 |
| 2. |
I
am purchasing for a non-profit, can
I get a discount? |
|
| 3. |
I
am with a non-profit and would love
to get some items to sell, but we
don’t have the spare cash to
buy the items upfront. Can you help? |
|
| 4. |
What
can I get for low or no minimums? |
|
| 5. |
What
items are ‘in-house’? |
|
| 6. |
What
processing is used on the in-house
items? |
|
| 7. |
I
want something embroidered/screen
printed/engraved. Can you help? |
|
| 8. |
How
long will my order take? |
|
| 9. |
What
if I’m not happy? |
|
| 10. |
What
if I don’t have a digital camera
or a scanner? |
|
| 11. |
Will
I get my photos back? |
|
| 12. |
What
types of payment do you take? |
|
| 13. |
Will
my personal photo items fade? |
|
| 14. |
Will
personal photos wear off my items? |
|
| 15. |
Are
my personal photo items dishwasher-safe? |
|
| 16. |
What’s ‘local
delivery’? |
|
| 17. |
Why
can’t I order promotional products
online? |
|
| 18. |
What’s
with the 2 hours free artwork? |
|
| 19. |
What
are your shipping options? |
| |
|
| |
|
| |
|
|
|
| 1. |
Please contact us
directly with your request. Depending
on the amount, type of processing and
complexity of artwork, minimum quantities
for a volume discount will vary. |
|
| 2. |
Nonprofits do get
a discount – please contact us! |
|
| 3. |
Yes, we have a sister
site that will allow for a variety
of ordering, shipping and payment plans.
The site should be up very soon. |
|
| 4. |
Any item you see specifically
listed for order on this site. Other
products will have varying minimums. |
|
| 5. |
Any item you see
specifically listed for order on this
site will definitely be in-house. Other
products may or may not be, please
contact us for specific requests. |
|
| 6. |
Our in-house processing
is a process called sublimation. This
process works with special dyes, special
coatings on the item, and very high
heat. The dye actually becomes a part
of your item. |
|
| 7. |
Of course we can.
AdLib works with a variety of professionals
in the field to help make this a one-stop
shopping experience for you. |
|
| 8. |
We project a 7-10
day turn-around on most in-house items.
However, please take special consideration when ordering around the holidays. Please
let us know if you need it by a certain
date – we may be able to fill
a RUSH order without the RUSH fee.
For items not completed in-house, lead
times vary. Please contact us for specific
dates and needs. |
|
| 9. |
On in-house items,
please call for a return authorization
code. Your satisfaction on these personalized
products is guaranteed or your money
back. |
|
| 10. |
We can receive actual
photos from your collection and scan
them in, free of charge. Please mail
in your pictures. |
|
| 11. |
Of course! They will
be returned with your order. |
|
| 12. |
We take Visa, Mastercard,
American Express, Discover, personal
check or money order. If you catch
us at a show, we take cash as well. |
|
| 13. |
Most items are UV
protected. However, a few are not and
will fade, such as license plates. |
|
| 14. |
Since sublimation
inks actually penetrate the item surface,
your photos should not wear off. |
|
| 15. |
Most items can be
put in the dishwasher or the washing
machine with no problem. Care instructions
are included with every item. Items
such as 14 ounce stainless steel travel
mugs typically are never put in the
dishwasher, sublimated or not. |
|
| 16. |
Local delivery is
limited to areas in the Naperville/Joliet
area in Illinois. If you are in the
Chicagoland area, please let us know
and we might still be able to get it
to you for free. |
|
| 17. |
In order to get the
BEST deal for you at any given time,
we work with several manufacturers.
To put up all items from even one manufacturer
would be difficult as their prices
and items vary over time. |
|
| 18. |
Nearly all items
that we produce take fewer than 1 hour
to modify. Many take only 10 minutes
or so to get ready to put on a product.
However, we occasionally have to work
on corporate logos from a faxed business
cards. The times for this type or artwork
preparation can range from 1 hour to
10 hours. In the event something like
this takes several hours, we will charge
$25/hour for artwork. We will notify
you ahead of time if it looks like
the case. |
|
| 19. |
We ship using UPS
primarily. We also offer ‘budget
pricing’ which will cover methods
such as first class or parcel post. |
|
| |
Top |